About VINCE CHRISTIAN

VINCE CHRISTIAN Lawn Mower and Small Engine Repair is a professional independent repair facility that provides affordable, personal and quality lawn mower and small engine repair services to all of Queen Anne's, Talbot and Caroline Counties and the surrounding areas.

TO GET YOUR EQUIPMENT BACK TO AS SOON AS POSSIBLE
WE CAN GET ALMOST ANY PART FOR ANY BRAND, MAKE OR MODEL NEXT DAY!

Frequently Asked Questions
*Please Read*

Q. How long will it take to get my equipment repaired?
A. For routine maintenance and minor breakdowns such as seasonal tune ups or broken belts, the turn around time in most cases is one week or less. For more major breakdowns or repairs it is normally two weeks or less. Note* Please understand that we do not have control over how long it takes for special ordered parts to arrive. This may extend repair times somewhat. 

Q. Do you work on my brand and/or model?
A. Yes! We proudly work on ALL brands and models. If it is operated by a small 2 or 4 cycle engine we can repair it for you! From weed trimmers to generators to snow blowers to riding mowers we can help you no matter what brand you have!

Q. Can I bring you my lawn mower or other equipment?
A. Currently, we are not excepting any equipment drop offs at this time and here is why. We found that having customers coming and going from the shop randomly throughout the day interferes with and consequently slows down our productivity. Therefore, all work performed at our facility is by pick up and delivery only. This creates a work enviroment with minimal interruption and allows us to get your equipment back to you much faster. Most other reputable repair shops in the area are backed up 4 to 6 weeks during the grass cutting season. After careful consideration, we were able to reduce our back log to 1 to 2 weeks on average once we implemented this policy. You may save the small pick and delivery fee but, at the expense of your time, gas and waiting 4 to 6 weeks to get your equipment repaired. With our low cost pick up and delivery fees it really doesn't make sense to spend your valuable time to drop off and pick up your equipment on your time off from work. All you have to do is simply call us and let us take care of the rest for you! We can get almost any part for any brand make or model next day!

Q. When do you perform pick up and deliveries?
A. We perform pick up and deliveries Monday through Thursday only. We do not perform pick up or deliveries if it is raining or snowing. If it happens to rain or snow on your scheduled pick up or delivery day you will be scheduled for the next dry delivery day.

Q. Can you tell me what time you will be at my home to pick up or deliver my equipment?
A. Unfortunately we cannot provide you with the exact time that we will arrive. All we can tell you is that we will  usually be there sometime between 9 am and 7 pm, however, if we are really busy it could as late as 8 or 9 pm. We usually call you when we are on our way to your home.

Q. What if no one will be home when you come to pick up my mower?
A. Most customers are not home when we pick up or deliver equipment. All you have to do is simply leave your lawn mower or other equipment somewhere so that it is easily accessible for us to get to it. If your riding mower does not run, please leave it so that we can back a trailer up to it so that it can be winched onto the trailer.

Q. What if no one will be home on the scheduled delivery day?
A. If no one will be home on the scheduled delivery day, payment must be rendered either before or at the time of delivery. If you are planning on paying at time of delivery, please leave your payment on or at the front or back door so that we can pick it up upon delivering your equipment. We will put your equipment wherever you would like it placed, (within reason). No equipment will be delivered without completion of payment.

Q. What forms of payment do you accept?
A. We accept cash, local checks and credit cards. Credit card payment transactions are taken by way of Square Register or PayPal and is performed by way of email/internet.

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Diagnostic and/or pick up and delivery fees are not added into or part of repair estimate quotes. 

TIPS

ALWAYS, ALWAYS, ALWAYS use a fuel stabilizer treatment in all your lawn and garden equipment and fuel storage cans ALL year long! During the winter or extended down times, always start and run all of your equipment every few weeks for a few minutes. Open or set the throttle all the way. This helps to keep the fuel system free of harmful contaminants.

Thank You!